Shipping & Pickup Policy

Website shipping is currently available to eligible addresses within the United States.

International shipping is not currently available through our standard website checkout.

Applicable shipping charges are displayed during checkout before an order is submitted.

The amount displayed during checkout will apply to the order unless otherwise communicated or corrected due to an obvious technical error.

Customized products require production before shipment.

Production time is separate from carrier delivery or transit time.

Production estimates may be provided during the ordering process or communicated directly by CR Custom Embroidery.

Unless expressly guaranteed in writing, production estimates are not guaranteed completion dates.

Carrier delivery estimates begin after an order has completed production and has been transferred to the shipping carrier.

Delivery may be affected by circumstances outside our reasonable control, including carrier delays, weather, holidays, transportation disruptions, and incorrect or incomplete addresses.

Unless expressly agreed otherwise, estimated delivery dates are not guaranteed.

Customers are responsible for providing an accurate and complete shipping address.

If you discover an address error after submitting your order, contact us as soon as possible.

Address changes cannot be guaranteed after fulfillment has progressed or the package has been transferred to the carrier.

If your shipment appears significantly delayed, lost, or damaged, contact CR Custom Embroidery with your order information.

We will review available shipping information and help determine the appropriate next steps.

Customers may select local pickup when that option is available during checkout.

Once your order is completed and ready for pickup, CR Custom Embroidery will contact you to schedule a pickup time and provide the necessary pickup details.

Please do not attempt to pick up an order until CR Custom Embroidery has contacted you and confirmed your scheduled pickup.

If you need to change your scheduled pickup time, contact us as soon as possible so another time can be arranged.

If you need to change an order from shipping to pickup or pickup to shipping, contact us as soon as possible.

We will attempt to accommodate the request when possible.

Changes may not be possible after fulfillment or shipment has progressed. Additional shipping charges may apply when changing an order to delivery.

Customers are responsible for collecting completed pickup orders after a pickup has been scheduled.

If an order remains unclaimed, CR Custom Embroidery may contact the customer to arrange another pickup time.

For shipping or pickup questions:

CR Custom Embroidery

Email: ccruz23568@gmail.com