Refund & Cancellation Policy

You may cancel your order for a full refund as long as production has not started.

If you need to cancel, contact us as soon as possible at ccruz23568@gmail.com.

Once production has started, customized orders generally cannot be canceled, changed, returned, or refunded because of a change of mind or customer ordering error.

Production may include embroidery, printing, pressing, engraving, customization, or other work performed specifically for your order.

If you contact us after production has started, we will let you know whether any requested changes are still possible.

Customers are responsible for reviewing their customization and order information.

Errors resulting from customer-provided or customer-approved information generally do not qualify as CR Custom Embroidery production errors.

Examples include:

• Incorrect spelling submitted by the customer
• Incorrect artwork or logo files
• Incorrect sizes
• Incorrect quantities
• Incorrect product selections
• Incorrect colors selected by the customer
• Customer-approved placement or design choices

Digital previews and mockups are intended to help visualize the final product.

Final physical products may have reasonable differences involving color, placement, scale, fabric, thread, printing, or other characteristics caused by differences between screens, materials, and production processes.

Reasonable production variations are not considered defects.

We stand behind our work.

If an order was produced incorrectly because of a verified CR Custom Embroidery production error, please contact us.

When appropriate, we will correct or replace the affected product at no additional cost.

If correction or replacement is not reasonably possible, we will work with you on an appropriate resolution, which may include a refund for the affected product.

If you receive a damaged or defective product, contact CR Custom Embroidery within 7 days of receiving the order.

Please provide:

• Your name
• Order number, if available
• Description of the problem
• Clear photographs showing the issue

Additional information or photographs may be requested so we can evaluate the issue.

Customers are responsible for selecting the correct sizes.

Customized apparel generally cannot be returned or exchanged because a customer selected the wrong size if CR Custom Embroidery produced the size shown on the confirmed order.

If we provide a different size from the size shown on the confirmed order, contact us within 7 days so we can review and correct the issue.

If an order arrives damaged during shipping, contact us within 7 days of delivery.

When possible, provide photographs of the:

• Product
• Packaging
• Shipping label
• Visible package damage

We will review the situation and determine the appropriate next steps.

Approved refunds will generally be returned to the original payment method when possible.

Banks, card issuers, and payment providers may require additional processing time after CR Custom Embroidery issues a refund.

Large orders, special-order products, or custom-quoted projects may have additional deposit or cancellation terms.

Any additional terms will be communicated before the applicable order or deposit is finalized.

For cancellations, damaged products, refunds, or problems with an order:

CR Custom Embroidery

Email: ccruz23568@gmail.com

Please include your order number when available.